Cascades Casino North Bay Gaming Platform

Gaming Floor and Virtual Options

We are located at 300 Pinewood Park Drive and run a gaming floor with 300 slot machines, six live table games and ten virtual gaming stations. The virtual area keeps the same casino feel as the main floor but runs everything through digital terminals, so play is smoother during those busy stretches.

Touchscreen controls handle bets and actions, with game progress updating in real time. You see the betting limits on the screen before each round starts. Rules follow the same structure as the equivalent physical table games, so what you know from regular tables applies here as well.

Our slot mix covers several denominations as you move around the floor. Machines accept cash and ticket-in-ticket-out vouchers. Payouts operate under Ontario regulatory standards, with audits and rules that we must follow. Floor staff can step in if you need help using a machine, printing or redeeming vouchers, or finding a cashier.

Virtual tables reduce waiting at peak hours, which makes traffic across the floor easier to handle. You get into a game faster without having to watch an open seat for long.

My Club Rewards Program

Our My Club Rewards program is free to join at Guest Services. Once you have your card, points build automatically based on your wagering activity on both slots and tables. You insert the card into slot machines or show it at the table when you buy in, and play is tracked from there.

Registration is simple. Bring valid government-issued ID, complete a short form and we print your card on the spot, usually in about five minutes. You receive a physical card to use on the gaming floor and access to on-site kiosks where you can see your account details.

Points can be exchanged for several benefits: complimentary play credits on machines, food vouchers for Match Eatery, invitations to member-only events and tournaments, early access to select entertainment, and period-based promotional offers that run at specific times.

Balances refresh in real time as you play. You can check totals at any kiosk or ask Guest Services to review your account. Points do not expire simply by age, but it is important to remember that accounts left inactive for more than 12 months may require an extra verification step before you can use them again.

Match Eatery and Public House

Match Eatery and Public House is our on-site restaurant and bar. The room is set up like a sports pub, with casual seating and multiple screens. Sixteen TVs plus a 110-inch feature screen show live sports, events and other entertainment. Outside, a 79-seat patio offers full service, with misting to help keep temperatures comfortable in warmer months.

The menu focuses on pub classics and comfort dishes, and we keep dietary needs in mind with alternative options. When you place your order, the kitchen team will usually give an idea of preparation time so you know what to expect. The restaurant operates separately from the gaming floor rules, so families and guests who are not gaming can dine without being limited by slot area age restrictions.

Beverage service covers alcoholic and non-alcoholic drinks. On the gaming floor we provide complimentary coffee, tea and fountain drinks for active players. The bar carries regional and national beer brands, wine choices and standard cocktails. When ingredients are available, staff can handle special drink requests, but it is worth noting that custom orders might take a little longer during peak service.

Seating ranges from booths to high-top tables and bar counter spots. Reservations are not required for regular visits. For groups larger than six, we suggest contacting the restaurant team ahead of time so seating can be arranged. Walk-in guests are seated as tables open up, and during busy periods the host station will provide approximate wait times.

Live Entertainment Schedule

Throughout the year we present live entertainment in spaces that are separate from active gaming areas. Our calendar includes musicians, comedians and other performers. Lineups rotate each month, with local Ontario acts alongside performers traveling from across Canada. Event schedules are posted at Guest Services and on our website, and for higher demand shows it is advisable to secure tickets in advance.

Programming typically features live music on weekend evenings, comedy nights with stand-up or improv formats, seasonal or holiday themed events, tournaments for My Club Rewards members, community gatherings and promotional celebrations tied to specific campaigns.

Ticket costs depend on the nature of the event and the performing act. Some performances are complimentary for rewards members who meet certain point or tier thresholds, subject to specific conditions that apply at the time. Seating format varies: some events run as general admission while others use reserved seating, depending on the venue layout and show requirements. Our events team handles bookings and, with at least 48 hours notice, can help organize accessibility accommodations such as reserved accessible seating.

Facility Details and Services

Parking is free in the lot beside our main entrance, with designated accessible spaces close to building doors. The facility is designed for full accessibility, including wheelchair-ready gaming positions, restrooms and restaurant areas. Through Guest Services we can also arrange communication supports and other accommodations, and our staff receives training to respond appropriately to these requests.

Additional on-site amenities include ATMs for cash withdrawals, currency exchange services for non-Canadian funds and lottery product sales at our retail counter. Active players on the slots and tables may access complimentary non-alcoholic beverages, with self-service drink stations located in different parts of the slot floor.

Guest Services is the central point for membership sign-ups, general questions, lost and found items and accessibility coordination. The desk operates during all facility hours. We also maintain multilingual support for guests who prefer languages other than English or French, depending on staff availability.

Location Access

Our property sits at 300 Pinewood Park Drive, just off Highway 11, roughly a three-hour drive north of Toronto. We serve residents of North Bay, a city of about 50,000 people, as well as visitors traveling into Northern Ontario. Major provincial highways provide direct routes into the area, and road signage clearly indicates the approach to our entrance.

Reaching us by personal vehicle through Highway 11 is the most common option, but regional bus services also stop near Pinewood Park Drive, and taxi operators run throughout North Bay. The parking lot can accommodate different vehicle types, including accessible vans and motorcycles, with dedicated spaces for both.

We are open throughout the year. Winter in Northern Ontario can be demanding, so guests should prepare appropriately for road and weather conditions. Inside the building we maintain climate control and a covered main entrance, which helps keep arrivals and departures comfortable in colder or very warm periods.

Gateway Casinos Operations

Cascades Casino North Bay is part of Gateway Casinos and Entertainment Limited, one of the larger gaming operators in Canada. Gateway manages properties across several regions, including other Cascades-branded sites in Ontario and British Columbia. Each location is adjusted to its regional market, but service standards, training and reward program integration remain consistent.

Construction of our North Bay venue was delivered by Gillam Group as part of Gateway’s move into the Northern Ontario market. Layout design focuses on straightforward guest flow, allowing clear paths between gaming, Match Eatery and entertainment spaces, with open sightlines and accessible routes.

Gateway places strong emphasis on responsible gaming, staff education and local engagement. Our team participates in community employment initiatives and we work with nearby organizations on events and charitable activities, under conditions agreed with partners and local stakeholders.

Because Gateway operates multiple locations, My Club Rewards members can use the same account across other participating properties in Canada. Points and eligible benefits move with you from venue to venue. This is helpful for guests who travel between Ontario and British Columbia and want continuity in how they earn and redeem rewards.

Payment Methods

On the gaming floor we handle several payment-related services. Cash is accepted at all slot machines and table games. ATMs are available for withdrawals through major Canadian banking networks, subject to standard service fees according to each bank’s agreement.

Our currency exchange service supports US dollars and selected other foreign currencies. Exchange rates are posted at Guest Services and adjusted daily. Guests must present valid identification, and exchanges are only processed when Guest Services is staffed, so availability follows our posted hours.

Slot machines accept Canadian banknotes in set denominations. Bill validators are configured to reject damaged, unreadable or non-Canadian notes. When you cash out from a slot, the machine issues a ticket-in-ticket-out voucher showing the credited amount. Vouchers can be redeemed for cash at the cashier or inserted into compatible machines as playable credits. Each voucher lists an expiry date, and it is important to redeem it before that date so that payment can be processed.

At table games, buy-ins are done directly with the dealer. You provide cash and receive chips in the denominations assigned to that table. Minimum and maximum betting limits are displayed at each table and should be reviewed before you start playing. When you are done, the cashier windows convert your chips back into Canadian currency. Cashiers operate in line with overall gaming hours, with minor variations possible during opening or closing routines.

For clarity, guests usually:

1. Bring valid ID if they plan to join My Club Rewards or exchange currency.
2. Check posted limits at tables and virtual stations before starting play.
3. Review voucher expiry dates and reward conditions so benefits are not missed.