This page provides official contact information for Cascades Casino North Bay. Multiple communication channels are available for customer inquiries, service requests, and general correspondence related to casino operations in North Bay, Ontario.
General Contact Information
Cascades Casino North Bay operates as a land-based gaming facility. All contact methods listed on this page are verified and maintained by the organization for official use.
Mailing Address:
Cascades Casino North Bay
300 Pinewood Park Drive
North Bay, Ontario
P1B 8Z4
Canada
Main Phone Line:
705-840-7702
Customer Service Extension:
Callers may request extension 4 when contacting the main phone line for customer service inquiries.
Contact Methods by Inquiry Type
Contact channels are organized according to the nature of the inquiry to support appropriate routing and response.
Customer Service Inquiries
Customer service handles questions regarding:
- Account verification procedures
- Access to facilities and membership status
- Responsible gaming program enrollment
- Self-exclusion requests
- Complaint submission and resolution
- General operational questions
Phone: 705-840-7702
Hours: 10AM – 2AM Daily
Corporate and Media Inquiries
Corporate communications, media requests, and partnership inquiries are processed separately from customer service channels.
For corporate matters, direct correspondence to the mailing address listed above with attention to Corporate Affairs or use the contact details on the official site.
For media inquiries related to Cascades Casino North Bay, contact the parent organization Great Canadian Entertainment:
Media Email: [email protected]
Corporate Phone: +1 604 303 1000
Written Correspondence
Written inquiries submitted by mail should include:
- Full legal name
- Contact phone number or email address
- Account number or membership identifier (if applicable)
- Clear description of the inquiry or issue
- Supporting documentation (if relevant to the request)
Mail is processed during regular business days. Response time for written correspondence typically ranges from 5 to 10 business days, depending on the complexity of the inquiry.
Response Times and Availability
Phone Support:
Support is available during facility operating hours. Complex inquiries may require a callback or escalation to specialized departments.
Email Support:
Where email is used, responses are generally provided within 24 to 48 business hours. Time-sensitive or urgent matters should be directed to phone channels.
Written Mail:
Processing time is typically 5 to 10 business days from receipt. Time-sensitive matters are not suitable for submission by mail.
Information Required for Efficient Processing
To support prompt and accurate processing of inquiries, the following information should be prepared before initiating contact, where applicable:
- Account or membership number
- Date and time of the incident or transaction
- Names of staff members involved (if relevant)
- Transaction reference numbers or receipts
- Photo identification (for verification-related inquiries)
- Clear statement of the requested resolution or information needed
Incomplete inquiries may result in delays while additional details are requested.
Regulatory and Compliance Contacts
Cascades Casino North Bay operates under the regulatory framework of the Alcohol and Gaming Commission of Ontario (AGCO). Regulatory compliance matters, licensing questions, or formal complaints regarding gaming operations may be directed to:
Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East, Suite 200
Toronto, Ontario
M2N 0A4
Canada
AGCO Phone: +1 416 326 8700
AGCO Toll-Free: 1 800 522 2876
Responsible Gaming Resources
Customers seeking assistance with problem gambling, or information on responsible gaming tools, may contact:
ConnexOntario Problem Gambling Helpline:
1 866 531 2600 (available 24/7)
This independent service provides confidential support, counseling referrals, and information about self-exclusion programs that operate separately from casino operations.
Limitations and Restrictions
The following matters are not processed through general contact channels:
- Employment applications (submit through the corporate careers portal)
- Vendor or supplier proposals (direct to the procurement department via the corporate address)
- Legal notices or service of process (must be delivered to the registered agent in accordance with applicable law)
- Requests for information protected under privacy legislation without proper authorization
Inquiries outside the operational scope of Cascades Casino North Bay may be declined or redirected to appropriate entities.
Privacy and Data Handling
All contact submissions are subject to the applicable Privacy Policy. Personal information collected through contact channels is used solely for the following purposes:
- Responding to the specific inquiry
- Verifying customer identity where required
- Maintaining records of customer service interactions
- Complying with legal and regulatory obligations
Contact information is not shared with third parties except as required by law or where explicit customer consent has been obtained.
Contact records are retained in accordance with the internal document retention schedule and applicable gaming regulations. The official site also includes responsible gaming resources and an online protection alert for customer reference.
Updates to Contact Information
Contact details on this page are reviewed periodically. Before submitting time-sensitive inquiries, users are advised to verify current contact information.
Changes to contact methods, hours of availability, or departmental structure will be reflected on this page and, where applicable, communicated through facility signage.
For the most current contact details, users may call the main phone line during operating hours.